Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.  

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.  

As a Customer Success Manager, you will own the success and expansion of enterprise customers, driving retention, adoption, and revenue growth through strategic relationship management and proactive value delivery. You'll partner with Solutions, Support, and Product teams to ensure customers achieve their business objectives and maximize ROI from the Silverfort platform.

• Serve as the primary point of contact for 30-40 Enterprise customers, fostering strong relationships built on trust and collaboration
• Regularly conduct check-ins, technical health checks, and EBRs with customer leadership to understand the unique business objectives and challenges of each customer and align Silverfort's solutions to effectively meet their needs
• Partner with your Customer Solution Specialist to onboard and implement Silverfort's solutions for new customers and ensure adoption, drive satisfaction, and minimize Time-to-Value
• Develop and execute strategic account plans, outlining clear objectives, milestones, and success criteria across the Customer Journey
• Identify opportunities for expansion based on the customer's evolving needs and Silverfort's product roadmap
• Analyze key leading metrics for retention and success to ensure that customers are happy, maximizing value, and are set up for successful renewal and expansion
• Act as a customer advocate within Silverfort, representing the voice of the customer and providing feedback to internal teams on product enhancements, feature requests, and areas for improvement
• Proactively address any customer concerns or escalations, working with cross-functional teams to ensure timely resolution and a positive customer experience
• Work with Sales and Marketing to identify case studies and referenceable items to help support the Silverfort Customer Community at large